- +34 961 201 963
- blanquer@blanquer.com
The access, use and navigation through the web confer the condition of “User” to the visitor and imply the acceptance, without reservations of any kind, of the Legal Notice and Conditions of Use. Access to the web is free of charge.
The registration of the User through the form reserved for this purpose on the website confers the condition of “Registered User” and implies, in addition to the above, the express acceptance of the Privacy Policy.
The contracting of any product and/or service confers the condition of “Client” and the Client must know and accept the General Conditions of the Contract included in the present text, as well as, if applicable, the Particular Conditions that govern the acquisition.
Only persons over 18 years of age are authorized to use the e-commerce services through the website.
By accepting the General Conditions of use and contracting the Customer declares:
1. That he/she is a person of legal age and has the capacity to contract.
2º. That he/she resides in Spain or in a place where Spanish legislation is in force.
3º. That you have read and accept these General Conditions.
Maderas y Chapas Blanquer S.A. puts at the disposal of the Users and Clients the e-mail address blanquer@blanquer.com so that they can raise any doubt about the General Conditions.
Maderas y Chapas Blanquer S.A. will be able to modify the General Conditions without previous notice, reason why it is advisable that these are read in each visit to the Web. These modifications are applicable as of their publication on the web and cannot be applied to previously concluded contracts. In any case, the date of revision of the General Conditions will appear. Each purchase is governed by the General Conditions in force on the date of the order. In any case, the General Conditions may be consulted before any contracting process.
The products and services presented on the website are in accordance with Spanish law. The access to the web page will be voluntary and therefore, responsibility of the user, who will be responsible for any direct or indirect effect derived from the use of the web, including, but not limited to, any adverse economic, technical and/or legal result, as well as the disappointment of the expectations generated by our web, being the user obliged to maintain Maderas y Chapas Blanquer S.A. indemnified for any claims derived, directly or indirectly from such facts.
Maderas y Chapas Blanquer S.A. is not responsible for the damages that could be derived from interferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operative operation of this electronic system or in the apparatuses and computer equipments of the users, motivated by causes alien to Maderas y Chapas Blanquer S.A. that prevent or delay the benefit of the services or the navigation by the store, nor of the delays or blockades in the use caused by deficiencies or overloads of Internet or in other electronic systems, nor of the impossibility to give the service or to allow the access by causes not imputable to Maderas y Chapas Blanquer S.A. due to the user, to third parties, or to suppositions of greater force. Maderas y Chapas Blanquer S.A. does not control, with general character, the use that the users make of the Web. In particular, Maderas y Chapas Blanquer S.A. does not respond in any case that the users use the web in accordance with the law, the present General Conditions, the moral and good customs generally accepted and the public order, neither that they do it in a diligent and prudent way.
The civil responsibility of Maderas y Chapas Blanquer S.A. for the supplied products is limited to the amount of the same ones, the user or consumer renounces to claim any responsibility to Maderas y Chapas Blanquer S.A. for any concept in any case of dissatisfaction of the products acquired through this Web as well as possible failures, slowness of access or errors in the access to the same one, including losses of data, or another type of information that could exist in the computer or network of the user who accedes to Maderas y Chapas Blanquer S.A.
With general character the user is obliged to the fulfillment of the present General Conditions, as well as to fulfill the special warnings or instructions of use contained in the same ones or in the Web and to act always according to the law, to the good customs and to the requirements of the good faith, using the due diligence, and abstaining from using the Web of any form that can prevent, damage or deteriorate the normal operation of the same one, the goods or rights of Maderas y Chapas Blanquer S.A. its suppliers, the rest of users or in general of any third party. It is prohibited the access and use of the portal to the minors without the express consent of their parents, Maderas y Chapas Blanquer S.A. is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify the age of the same ones.
Specifically, and without implying any restriction to the previous section, during the use of the website the user is obliged to:
a) Provide truthful information about the data requested in the user registration form or order form, and to keep them updated.
b) Not to introduce, store or disseminate on or from the web, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or in any way violates morality, public order, fundamental rights, public freedoms, honor, privacy or the image of others and in general the current regulations.
c) Not to introduce, to store or to spread by means of the page of the store any program, data, virus, code, or any other electronic or physical device that is susceptible to cause damages in the Web, in anyone of the services, or in anyone of the equipment, systems or networks of Maderas y Chapas Blanquer S.A. of any other user, of the suppliers of Maderas y Chapas Blanquer S.A. or in general of any third party.
d) To keep diligently the “user name” and the “password” that is facilitated to Maderas y Chapas Blanquer S.A. assuming the responsibility for the damages and prejudices that could derive from an undue use of the same ones.
e) Not to carry out advertising activities or commercial exploitation through the web and not to use the contents and information of the same to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties, if there is no express authorization.
f) Not to use false identities, nor impersonate the identity of others in the use of the website or in the use of any of its services, including the use of passwords or access codes of third parties or in any other way.
g) Not to destroy, alter, use for its use, render useless or damage the data, information, programs or electronic documents of Maderas y Chapas Blanquer S.A., its suppliers or third parties.
h) Not to introduce, store or disseminate through the store page any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content of which it does not hold, in accordance with the law, the right to make it available to third parties.
The customer undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual delivery schedule of goods. In case of non-fulfillment by the client of this obligation Maderas y Chapas Blanquer S.A. will not have any responsibility on the delay or impossibility of delivery of the order requested by the client.
The steps to follow to complete the purchase process are indicated:
Step 1 | Access to the web | To place an order it is necessary to connect to the web. |
Step 2 | User Registration | Register as a user, filling in the electronic form that appears at any time on the web page of the online store and following the instructions indicated therein. |
Step 3 | Fill shopping cart | After registration, and to proceed with the purchase of products, the User must add the product you wish to purchase to the basket, according to the instructions on the screen. To consult stock previously. The prices and offers presented on the website are valid only and exclusively for online orders. |
Step 4 | Validate purchase | Filling in the order forms provided (Invoicing data, Type of shipment, Delivery data, Payment method and Order) and validating the purchase. The validation of the order on the part of the Client supposes expressly the knowledge and acceptance of these General Conditions of Contracting as part of the celebration of the contract. Except proof to the contrary, the data registered by Maderas y Chapas Blanquer S.A. constitute the proof of the set of transactions carried out between Maderas y Chapas Blanquer S.A. and its clients. Maderas y Chapas Blanquer S.A. will file the electronic document in which the contract is formalized and this will be accessible. Once the purchase has been made and in the shortest possible time, always before 24 hours from the execution of the purchase, Maderas y Chapas Blanquer S.A. will send to the Client by e-mail a confirmation of the purchase. If he/she does not agree with the data consigned in this confirmation, he/she will be able to request the modification of the same ones or the cancellation of the contract. |
Step 5 | Payment | Selection of payment method |
We make all the efforts to offer the information contained in the web in a truthful way and without typographical errors. In the case that in some moment some error of this type took place, foreign at any moment to the will of Maderas y Chapas Blanquer S.A. we would proceed immediately to its correction. If a typographical error exists in some of the shown prices and some client had taken a decision of purchase based on the above mentioned error, we will communicate the above mentioned error to him and the client will have the right to rescind his purchase without any cost on his part.
Maderas y Chapas Blanquer S.A. is not responsible neither directly nor indirectly of any of the information or differences of color, tonality, perspective on the part of the photos given the amount of calibrations of monitors, screens, tablets, mobiles etc. contents, affirmations and expressions that contain the products commercialized in the Web.
The offer of the products of Maderas y Chapas Blanquer S.A. has indefinite validity and can be modified, rectified or cancelled without previous notice to the users and habitual or eventual consumers.
Maderas y Chapas Blanquer S.A. will be able to modify the web page to carry out as many changes and modifications as it deems convenient and necessary for the adequate functionality of the same one, without previous notice.
The selection of products offered through the website is valid as long as the products are visible on the website, with the limits of available stock. Being e-commerce, the stock is updated online, so it could happen, eventually, that during the purchase process the stock runs out, not being able, therefore, in these cases, to continue with the sale initiated.
The availability status of each product is indicated on the product data sheet:
– Stock available, the article is in our stock and our commitment of departure from our warehouse is 24 / 72 hours but will increase a value of postage that will only be present by communication by the customer via telephone or by email to our contact email blanquer@blanquer.com
– Out of stock. End of stock of the item and temporary impossibility to purchase it.
To these it is necessary to add the delivery times that can have the transport operators with whom we work. These terms are calculated on working days – from Monday to Friday – since Maderas y Chapas Blanquer S.A. does not make shipments on holidays, Saturdays or Sundays. The indicated delivery times are approximate. In the case of any stock rupture or punctual unavailability of an article, Maderas y Chapas Blanquer S.A. will contact the Client to communicate it immediately and give him/her a new delivery term or, if it is not possible to serve the product, to proceed to its cancellation. In any case, a delay in the delivery with respect to the indicated terms will not give right to the Client to demand any compensation.
The offers presented by Maderas y Chapas Blanquer S.A. are valid within the limit of available stocks. Maderas y Chapas Blanquer S.A. reserves the right to modify the assortment of products according to the difficulties imposed by its suppliers.
The photographs, graphics and descriptions of the products offered for sale are only indicative and do not commit the seller Maderas y Chapas Blanquer S.A. in any way.
The prices shown on the website include VAT. During the purchase process will appear broken down the amount corresponding to the tax charge according to the rate in force at all times and applicable to the products and / or services marketed.
The prices published in Maderas y Chapas Blanquer S.A. are in Euros and are valid except for typographical errors. All prices include the VAT applicable on the day of the order, any change of VAT rate will be automatically applied to the prices of the products on sale in Maderas y Chapas Blanquer S.A.
Shipping and/or handling costs are not included in the price and will be shown to the Customer before finalizing the purchase, depending on the shipping address of each order. The Customer will be able to select the desired shipping method.
Maderas y Chapas Blanquer S.A. is not responsible for any delay in transportation caused by:
a. Incorrect or incomplete address
b. Failure to provide a contact telephone number
c. Strikes by carriers
If the client does not appreciate external breakages in the package at the time of receiving it, but when opening it he/she observes damages because of the transport, he/she must notify it in less than 24 hours to the transport company to leave record and to contact Maderas y Chapas Blanquer S.A. Otherwise it will be understood that the Product has been accepted of conformity. The company of transport once passed this term considers that the sent material is in perfect state and is not responsible for the damages.
The purchased products will be delivered to the person and address indicated in the order.
By default, the invoices will be sent to the email address indicated by the client at the time of his registration in Maderas y Chapas Blanquer S.A.
On Saturdays, Sundays and holidays, there will be no checkout or delivery of orders.
However, its delay will not imply neither cancellation of the order nor any compensation whatsoever.
An order is considered delivered when the carrier delivers the package(s) to the customer and the customer signs the delivery receipt document. It is the customer’s responsibility to check the condition of the goods upon receipt and to indicate any anomalies on the delivery note.
Maderas y Chapas Blanquer S.A. offers different payment methods so that the customer can choose the one that best suits his needs:
– Payment by Credit Card: Visa and Master Card have developed a system to securely make payments on the Internet. The Secure Electronic Commerce system is based on the card issuer (bank or savings bank) identifying the cardholder before authorizing payment over the Internet.
– Maderas y Chapas Blanquer S.A. is adhered to this security protocol for what, once selected the product to buy and introduced the number of its card, a window of the Issuer opens that requests its identification, showing one of the following icons:
The data of your card and the password are protected by this security system from the moment of their introduction. Once the identification is completed, the Issuer communicates to Maderas y Chapas Blanquer S.A. that the purchase is being made by the card holder, so that he/she can complete the process. If the identification has not been satisfactory, the Issuer communicates it to Maderas y Chapas Blanquer S.A. so that it proceeds in consequence.
This window is out of the control of Maderas y Chapas Blanquer S.A. being responsibility of its Issuer any incidence that can arise with the same one, having to contact with this entity if you find yourself in this situation.
Maderas y Chapas Blanquer S.A. reserves the right to reject any operation made with credit card. In this case we will proceed to refund the cash in the original card. In these cases and if the Client is interested in progressing in the purchase of the articles we will request a bank transfer.
– Payment by Bank Transfer: You can make a bank transfer to the account that will be indicated when you select this payment method.
You have a period of 7 working days to order the transfer after placing the order. The order will not be considered effective until we confirm the corresponding income and therefore, the delivery terms begin to count from this date. In order to give course to the order as soon as possible it is necessary that in the concept of the transference the order number is reflected, Maderas y Chapas Blanquer S.A. will not be responsible for the delays caused by this reason.
In case of non-payment by the Client, total or partial, in the due date agreed for one or more shipments of products, Maderas y Chapas Blanquer S.A. will be able to suspend or cancel any shipment or pending Contract, without incurring in responsibility for any damages or losses, including the loss of profits, or damages for delay or loss of production caused to the Client. The foregoing power of Maderas y Chapas Blanquer S.A. shall in no case release the Client from its contractual obligations in relation to payments due and receipt of products.
The products are sent to the address of shipment that the Client has indicated in the order (section Data of Delivery). Maderas y Chapas Blanquer S.A. will not send any product until its administration department has verified that the payment has been made.
– Home delivery: It is not possible to arrange delivery times. The delivery time will be 3 – 7 working days for available products from the receipt of the money in our bank account. The courier does not deliver on Saturdays, Sundays or holidays. In the event that the client detects some problem at the moment of the delivery of his order (damaged packing, missing or deteriorated products) he must indicate it in writing in the delivery note of the carrier, and notify it to Maderas y Chapas Blanquer S.A. through the e-mail blanquer@blanquer.com within 7 days after the reception. No return of damaged article will be admitted, as well as claim of missing article, if it has not been communicated within the established term. All this without prejudice to the right of warranty for products not in conformity with the contract that assists any consumer, according to current regulations.
In case of a delay in the reception or withdrawal of the merchandise on the part of the Client, Maderas y Chapas Blanquer S.A. will be authorized to store the merchandise, by account and risk of the Client, in its facilities or in those of a third party and the Client will be obliged to the payment of the expenses caused to Maderas y Chapas Blanquer S.A.
The Customer may change an order as long as it has not been shipped. If, for any reason, you wish to make a change with respect to the confirmation sheet, you must notify us as soon as possible by e-mail to blanquer@blanquer.com indicating the desired changes. Any difference in amount between the original order and the modified one will be processed following the procedure corresponding to the chosen payment method. Maderas y Chapas Blanquer S.A. will not assume the costs of return and new shipment.
On the other hand, Maderas y Chapas Blanquer S.A. will not be able to substitute without previous consultation to the Client, a product or model of product. If the case arises that for reasons beyond the control of Maderas y Chapas Blanquer S.A. the supply of the order was not possible, the Client will be offered the possibility of changing it for a substitute product of similar characteristics giving right to the cancellation of the order on the part of the Client.
In case of cancellation of an order once it has been confirmed and shipped, the Customer shall be responsible for the transportation and processing costs incurred.
You have the right to withdraw from the purchase within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.
To exercise the right of withdrawal, you must notify Maderas y Chapas Blanquer S.A. (Address: c/ Real de Madrid sur, 15, 46469 Beniparrell ( Valencia ) or via e-mail: blanquer@blanquer.com your decision to withdraw from the contract. You can also make an unequivocal statement of your decision through a letter sent by post or fax.
To comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiration of the withdrawal period.
Consequences of withdrawal:
In case of withdrawal on your part, we will refund all payments received. You will have to bear the direct cost of returning the goods.
Payment shall be made without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make such reimbursement using the same means of payment used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any charges as a result of the reimbursement.
All the products we sell have a full two-year warranty from the date of delivery, although this does not include deficiencies caused by negligence, blows, incorrect use or improper handling, unsuitable voltage, incorrect installations not carried out by authorized Technical Services when applicable, etc., or materials that are worn out due to use. In the case of computer items, the warranty does not cover the removal of viruses, restoration of programs for this reason or the reinstallation of the disk caused by its deletion.
In the absence of proof to the contrary, it shall be presumed that any lack of conformity which becomes apparent within six months of delivery of the product, whether new or second-hand, already existed when the product was delivered, except where this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
– If any of the data of the same or of the proof of purchase is modified, altered or substituted.
– If the purchase invoice is missing.
Maderas y Chapas Blanquer S.A. will not be responsible for any damages of the Client, or any third party. Maderas y Chapas Blanquer S.A. is not responsible for the incorrect configuration or installations or failure in an equipment caused by a component not supplied by Maderas y Chapas Blanquer S.A.
The total responsibility of Maderas y Chapas Blanquer S.A. for any concepts, will not exceed, in any case, the total value of the supplied defective merchandise. Maderas y Chapas Blanquer S.A. will not be, in any case, outside the foreseen in the present clause, responsible for any damages, especially for the loss of profit, or damages for foreseen results, delay or loss of production. The indemnities provided for in this clause shall exclude any other indemnity for defects or lack of quality or quantity.
Maderas y Chapas Blanquer S.L. has the responsibility to facilitate at the moment of the sale of the product the necessary documentation to manage any type of RMA incidence.
All notices, summons, requests and other communications to be made by the parties in connection with these General Conditions shall be in writing and shall be deemed to have been duly given when delivered by hand or sent by ordinary mail to the other party’s address or e-mail address, or to any other address or e-mail address that each party may indicate to the other party for this purpose.
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null or ineffective, and the General Conditions shall subsist in all other respects, and such provision, or the part thereof that is affected, shall be deemed not to have been included.
The sales and purchases made in Maderas y Chapas Blanquer S.A. are subject to the Spanish legislation.
These General Terms and Conditions are subject, among others, to the following regulations:
– Law 7/1996 of January 15, 1996 on Retail Trade Management (“LOCM”).
– Law 7/1998, of April 13, 1998, on General Contracting Conditions (“LCGC”).
– Royal Decree 1906/1999, of December 17, 1999, regulating Telephone or Electronic Contracting with general conditions.
– Royal Legislative Decree 1/2007, of November 16, 2007, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (“TRLGDCU”).
– Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (“LSSICE”).
– Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data (“LOPD”).
In the event of any conflict or discrepancy arising in the interpretation or application of these contractual conditions, the Courts and Tribunals which, where appropriate, will hear the matter, shall be those provided for in the applicable legal regulations on competent jurisdiction, in which, in the case of end consumers, the place of performance of the obligation or the domicile of the purchasing party is taken into account.
In the event that the purchaser acts on behalf of a legal entity, both parties submit, expressly waiving any other jurisdiction, to the corresponding Courts and Tribunals.
The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile.
These General Terms and Conditions are current as of 03/07/2017.
